Waitrose makes job change of heart over rejected neurodivergent worker

Tom Boyd stacked shelves at his local Waitrose for four years on a voluntary basis before being initially turned down for paid work
Tom Boyd volunteered at his local Waitrose for four years on a unpaid basis before being first refused for paid work

Waitrose has changed its decision not to offer compensated employment to an autistic man after previously stating he had to stop volunteering at the store where he had volunteered for several years.

In July, Tom's mother requested whether her 28-year-old son her son could be provided a employment opportunity at the supermarket in Cheadle Hulme, but her proposal was ultimately declined by Waitrose head office.

On Thursday, alternative retailer Asda said it wanted to offer Tom paid shifts at its Cheadle Hulme store.

Responding to the supermarket's reversal, the parent said: "We are going to think about it and choose whether it is in Tom's best interests to resume working... and are having further discussions with Waitrose."

'We are investigating'

A representative for the supermarket chain stated: "We'd like to have Tom return, in compensated work, and are seeking support from his family and the non-profit to make this happen."

"We anticipate to welcome him again with us very soon."

"We place great importance about helping people into the job market who might otherwise not be given a chance."

"Consequently, we warmly welcomed Tom and his care assistant into our Cheadle Hulme branch to gain experience and build his confidence."

"We have policies in place to facilitate unpaid work, and are investigating what's happened in Tom's situation."

Frances Boyd wants to discern what is the best offer for her son
Tom's mother aims to evaluate what is the best offer for her child

Tom's mother stated she had been "profoundly affected" by how the public had answered to her discussing her family's story.

The individual, who has challenges with communication, was commended for his commitment by store leadership.

"He contributed extensive time of his energy solely because he sought inclusion, contribute, and have an impact," stated his mum.

Frances recognized and acknowledged staff at the Manchester branch for helping him, adding: "They included him and were absolutely brilliant."

"I believe he was just flying under the radar - operations were proceeding normally until it went to head office."

The family have been endorsed by local official the mayor.

He wrote on X that Tom had received "deeply concerning" handling and committed to "help him to identify different opportunities that works".

The mayor stated the Greater Manchester Combined Authority "would encourage every business - such as Waitrose - to participate to our newly established diversity program".

Conversing with the parent, who shared information of the employment opportunity on BBC Radio Manchester, the elected official said: "Good on you for raising awareness because we need a major education initiative here."

She consented to his invitation to become an advocate for the campaign.

James Richards
James Richards

A tech enthusiast and lifestyle blogger with a passion for sharing practical insights and inspiring stories.